Cookies Policy

1 - WHAT ARE COOKIES?

Cookies are small blocks of data placed on your devices when you visit and browse our website.

2 - WHAT ARE THE DIFFERENT CATEGORIES OF COOKIES?

Strictly necessary cookies: These cookies are strictly necessary for the functionality of our website and to enable you to view our content and interact with our website. For instance, cookies that allow you to view content on different web pages on our Website are “strictly necessary”. You cannot disable strictly necessary cookies.
Statistical cookies: These cookies allow us to analyze our website visitor’s behavior on our website, carry out analysis and reporting activities. For instance, these cookies collect data about the web pages you visit on our website, your clicks, and the timestamps of your visits to our website.
Marketing & targeting cookies: These cookies allow us and our advertising partners to track you across different websites and platforms and to analyze your browsing activity so that we can measure the effectiveness of our ads and display the most relevant ads to you both on our website and on third-party platforms.

3 - WHAT PERSONAL DATA DO WE COLLECT ABOUT YOU BY USING COOKIES?

When we use cookies, we collect the following types of personal data about you:
Timestamp of your visits to our website
Your device’s model, operating system, browsing settings, language preferences
Your device ID
Your IP address
Your geolocation data (Country or region from which you access our website)
Information about how you browse our website, such as the links you click, how much time you spend on each page, referral links

4 - WHAT LEGAL BASES DO WE RELY ON TO COLLECT AND PROCESS PERSONAL DATA VIA COOKIES?

Under the UK GDPR and the PECR, we must rely on a legal basis to justify the use of cookies and similar tools on our website.
The table below shows the legal basis we rely on for each category of cookies:

Strictly necessary cookiesLegitimate interests under article 6.1.f of the UK GDPRStatistical cookiesWe rely on your consent under Article 6.1.a of the GDPRMarketing & Advertising cookiesWe rely on your consent under Article 6.1.a of the GDPR

5 - PURPOSES FOR THE USE OF COOKIES ON OUR WEBSITE

We use cookies for the following purposes:

• To ensure and maintain the safety and integrity of our website
• To provide our website’s core functionalities, our services, and our content to our website visitors and customers
• To analyze our website visitors’ browsing activity and behavior
• To improve our website, content, and services
• To measure the effectiveness of our advertising campaigns
• To show you relevant ads
• For retargeting ads to you
• For remarketing

6 - NOTICE ABOUT GOOGLE ANALYTICS

We use the google analytics tool on our website to understand how our website visitors browse through our website, to measure user engagement, and to improve our content and services.
Google Analytics is activated only after you give consent through our cookies banner and it may collect the following categories of personal data:
Your geographic location
Your interactions on our website
The timestamp of your visits to our website
Your operating system
Your browser type and browser settings
For more detailed information, please refer to Google’s Privacy Policy at:
https://policies.google.com/privacy?hl=en-US

7 - HOW TO REJECT COOKIES ON OUR WEBSITE

When you visit our website, you will be presented with the cookies banner, which enables you to configure your preferences for various categories of cookies on our website.
You can consent to or reject cookies by visiting this banner on our website.

8 - COOKIES AND THIRD-PARTY TOOLS WE USE

Marketing cookies

1. Cookie name: __zlcmid
   Provider: energyperformancecertificates.co.uk
   Purpose: Preserves users states across page requests.
2. Cookie Name: ads/ga-audiences
   Provider: Google
   Purpose: To store information for remarketing purposes
3. Cookie name: initialTrafficSource
   Provider: https://energyperformancecertificates.co.uk/
   Purpose: Registers how the user has reached the website to enable pay-out of referral commission fees to partners.
4. Cookie name: Optimizely_data$$first_session
   Provider: optimizely.com
   Purpose: Targeted advertising
5. Cookie name: zte#
   Provider: Co.uk
   Purpose: Saves a Zopim Live Chat ID that recognizes a device between visits during a chat session
6. Cookie name: _ga
   Provider: Co.uk
   Purpose: Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
7. Cookie name: APISID
   Provider: Google Authentication
   Purpose: Google API authentication & access control
8. Cookie name: ajs_anonymous_id
   Provider: Trustpilot
   Purpose: Anonymous user tracking for analytics
9. Cookie name: ar_debug
   Provider: Google Analytics
   Purpose: Analytics debugging & troubleshooting
10. Cookie name: _hjSession_xxxxxx 
    Provider: Trustpilot
    Purpose: Maintains your session with Trustpilot review functionality
11. Cookie name: _hjSessionUser_xxxxxx 
    Provider: Trustpilot
    Purpose: Identifies users for Trustpilot review and rating functionality.
12. Cookie name: cc_cookie
    Provider: Website (Cookie Consent)
    Purpose: Cookie consent preferences storage
13. Cookie name: CLID
    Provider: Microsoft Clarity
    Purpose: Identifies the first-time Clarity saw this user on any site using Clarity
14. Cookie name: drscc
    Provider: Zoho
    Purpose: Zoho service configuration
15. Cookie name: energy_performance_certificates_session
    Provider: Website 
    Purpose: Maintains your session state while browsing the website
16. Cookie name: __gtm_referrer
    Provider: Google Tag Manager
    Purpose: Tracks referrer information for analytics
17. Cookie name: HSID
    Provider: Google Authentication
    Purpose: Google account session management
18. Cookie name: LS_CSRF_TOKEN
    Provider: Zoho SalesIQ
    Purpose: Cross-site request forgery protection for chat
19. Cookie name: MR
    Provider: Microsoft/Bing
    Purpose: Bing advertising & remarketing tracking
20. Cookie name: MSPTC
    Provider: Microsoft/Bing
    Purpose: Microsoft advertising campaign tracking
21. Cookie name: MUID
    Provider: Microsoft/Bing
    Purpose: Identifies unique web browsers visiting Microsoft sites for advertising, site analytics, and other operational purposes
22. Cookie name: NID
    Provider: Google
    Purpose: Google preferences & personalization
23. Cookie name: OptanonConsent
    Provider: Trustpilot/OneTrust
    Purpose: Prevents cookies in each category from being set in the users browser when consent is not given
24. Cookie name: PHPSESSID
    Provider: ResponseIQ (Third-party Service)
    Purpose: Third-party service session management
25. Cookie name: propcert-_zldp
    Provider: Website (Property Certificate)
    Purpose: Property certificate identification
26. Cookie name: propcert-_zldt
    Provider: Website (Property Certificate)
    Purpose: Property certificate timestamp data
27. Cookie name: riq_cookie_widget_id_xxxx
    Provider: ResponseIQ
    Purpose: ResponseIQ widget functionality
28. Cookie name: SAPISID
    Provider: Google Authentication
    Purpose: Secure Google API authentication
29. Cookie name: __Secure-1PAPISID
    Provider: Google Authentication
    Purpose: Google account authentication & personalization
30. Cookie name: __Secure-1PSID
    Provider: Google Authentication
    Purpose: Google session management & security
31. Cookie name: __Secure-3PAPISID
    Provider: Google Authentication
    Purpose: Cross-site Google advertising personalization
32. Cookie name: __Secure-3PSID
    Provider: Google Authentication
    Purpose: Cross-site Google session for advertising
33. Cookie name: SID
    Provider: Google Authentication
    Purpose: Google session identifier
34. Cookie name: SSID
    Provider: Google Authentication
    Purpose: Secure Google session management
35. Cookie name: TP.uuid
    Provider: Trustpilot
    Purpose: Trustpilot unique user identification
36. Cookie name: uesign
    Provider: Zoho
    Purpose: Zoho user signature & identification
37. Cookie name: _uetsid
    Provider: Microsoft Bing UET
    Purpose: Session tracking for Bing advertising campaigns
38. Cookie name: _uetvid
    Provider: Microsoft Bing UET
    Purpose: Visitor identification for Bing advertising
39. Cookie name: __utmzzses
    Provider: Website Analytics (UTM Tracking)
    Purpose: UTM campaign session tracking
40. Cookie name: XSRF-TOKEN
    Provider: Website 
    Purpose: Cross-site request forgery protection
41. Cookie name: zalb_b3e783bb62
    Provider: Zoho
    Purpose: Zoho load balancer & server routing
42. Cookie name: _zcsr_tmp
    Provider: Zoho
    Purpose: Zoho temporary session management
43. Cookie name: _clck
    Provider: Microsoft Clarity
    Purpose: Persists the Clarity User ID and preferences, unique to that site is attributed to the same user ID
44. Cookie name: _clsk
    Provider: Microsoft Clarity
    Purpose: Connects multiple page views by a user into a single Clarity session recording
45. Cookie name: _ga_G8MRSTSYQX
    Provider: Google Analytics 4
    Purpose: Enhanced user tracking & measurement
46. Cookie name: _ga_MMDLVE5ZTE
    Provider: Google Analytics 4
    Purpose: Second GA4 property tracking
47. Cookie name: _gcl_au
    Provider: Google Ads Conversion Linker
    Purpose: Google Ads conversion tracking
48. Cookie name: _gid
    Provider: Google Analytics
    Purpose: Daily user identification & session tracking