PRIVACY POLICY
Effective date: 12.07.2023
When you visit and browse our website, when you place an order for our services, or when you get in touch with us, we collect various types of personal data about you such as your name, your email address, and your financial information.
To learn about how we collect, process, and use your personal data, you should thoroughly read this Privacy Policy.
Company Name: Propcert Ltd
Company Number: 13586038
Company registered business address: 182a High Street, Beckenham, England, BR3 1EW
Company email address: support@energyperformancecertificates.co.uk
Company Website: https://energyperformancecertificates.co.uk/
When you visit and browse our website, when you place an order for our services, or when you get in touch with us, we collect various types of personal data:
Name, surname, phone number
Your postcode, your address, your property type, floor plan, contact details of the individual for access to your property
When you register for a business account on our website or when you order services on behalf of your business, you provide us with data such as your business name, business, address and email.
Your credit/debit card details include CCV, card number, and expiry date.
When you register for an account on our website to provide services as a Fieldworker, you provide us with data such as your accreditation number, qualifications you hold, and the VAT number, if applicable.
By using cookies and similar tools, we also collect various types of data about you such as your device ID, your browser settings, and your browsing activity across different websites.
For more detailed information about how we use cookies, please refer to our cookies policy.
When you fill out a form on our website, when you make a payment, or when you contact us, you voluntarily provide us with your personal data such as your name, email address, postcode, your business name and address, and your accreditation details.
When you fill out an order form and make a payment to order our services, you voluntarily disclose your personal data to us as detailed in this form.
When you fill out the registration form to register as a business client or as a Fieldworker, you disclose the following data as detailed on the forms:
Fieldworkers Registration Form
When you visit our website and interact with our website, content, and services, we automatically collect various personal data about you by using cookies and other similar tools.
For instance, we use Google Analytics to collect data such as your IP address, your device model, your approximate geographic location, and your actions on our website to analyze your behavior and to improve our website and services.
Data we automatically collect about you includes:
Internet protocol (IP) address
Browser type
Internet Service Provider (ISP)
Date and time stamp of your visit
Referring/exit pages
Your clicks and other actions on our website
Your browsing activity on other websites, apps, and platform
When we collect, use, share, store, and otherwise process your personal data, we pursue the following purposes:
Provide, operate, and maintain our website
To provide our services
To analyze our website visitors’ profiles and browsing behavior to improve our website, content, and our services
Develop new products, services, features, and functionality
For ad retargeting and to personalize ads
To process payments you make in exchange for our services
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
To send you marketing emails and text messages
To defend legal claims, to protect our rights and third parties’ rights and to prevent fraud
To enter into a contractual agreement with you when you register for our service or when you place an order
To perform our contractual obligations
To comply with applicable laws and regulations
Purpose of data processingCategories of dataSourceLegal basis
Provide, operate, and maintain our website
To provide our services
To perform our contractual obligations
To enter into a contractual agreement with you when you register for our service or when you place an order
To process payments you make in exchange for our services
Name
email address
phone number
accreditation details
accreditation number
Property address
Payment card details
Data provided by you when you fill out the forms on our website and make paymentContractual Necessity under Article 6.1.b of the UK GDPR
To send you marketing emails and text messages
Your email address
Your phone number
Data directly provided by youLegitimate Interests under Article 6.1.f of the UK GDPR
To analyze our website visitors’ profiles and browsing behavior to improve our website, content, and our services
Develop new products, services, features, and functionality
Log data
IP address, browser type, pages browsed on our website, referring domains, search terms
We automatically collect these categories of personal data when you access and interact with our website
Legitimate Interests
To comply with applicable laws and regulations All dataData you provide to us and data we automatically collectLegal obligationCommunicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposesEmail address and phone numberData you voluntarily provide to usLegitimate interests
To defend legal claims, to protect our rights and third parties’ rights, and to prevent fraud
Data relevant to the issue at handCould be data you directly provide or data we automatically obtainLegitimate Interests
In limited circumstances, we disclose your personal data to third parties for various purposes:
WHAT PERSONAL DATA IS DISCLOSED?WHO RECEIVES YOUR PERSONAL DATA?Your name, surname, your phone number, your postal address, your property details
FIELDWORKERS
Fieldworkers who contact you to schedule an appointment so that they can carry out the services you ordered
When we use the services of third parties, we disclose various personal data to such third parties.
SERVICE PROVIDERS
It includes data analytics service providers, ad networks, advertisers
Cardholder name, cardholder address, card number, payment amount, transaction date, and transaction time
PAYMENT PROCESSING PROVIDER
To enable you to make payments on our website
All data as may be required for us to comply with lawful requests by courts and competent law enforcement authorities LAW ENFORCEMENT AUTHORITIES
When we transfer your personal data to an entity in a third country, we comply with the UK Data Protection Act 2018 and the UK GDPR.
When we transfer your personal data to a third country that is deemed non-adequate by the UK, we rely on the Standard Contractual Clauses under the UK GDPR to lawfully transfer your data.
When we transfer your data to such recipient, we implement the International Data Transfer Agreement as approved by the ICO.
We store your personal data for as long as necessary for the purpose for which the data was collected and processed.
When determining for how long we will store your personal data, we take into account the following criteria:
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to be informed - You have the right to know if we collect and/or process any personal data about you.
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you wish to exercise any of your rights listed under section 10 of this Privacy Policy, you can contact us and submit your request by using one of the means below:
You can email us at:
support@energyperformancecertificates.co.uk
Alternatively, you can also send a post to the addresses below:
182a High Street, Beckenham, BR3 1EW England
Should you wish to file an official complaint with UK Data Protection Authority, you can get in touch by using the following communication channels:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
0303 123 1113
